The Effectiveness of E-government: A Key Prerequisite for a Good Governance

Abstract

Digital technologies have spread rapidly in all countries and in many cases have helped to stimulate growth, expand opportunities and offer new services. Nowadays, the use of digital equipments is necessary both professionally and personally. E-government (e-Gov) has enormous potential to improve the life of citizens and the functioning of businesses. One of the objectives of the Moroccan strategy for the information society launched in 2009 called “Maroc Numeric 2013” is to bring public organizations closer to the needs of citizens and businesses. In this paper, we ask why the digital transformation is so slow and e-Gov sites are not as numerous? We also ask whether e-Gov is necessary to achieve the goals of good governance. A literature review consolidated by a qualitative study, shows that digital projects and specifically e-Government projects have a decisive role in the quality of governance and are necessary to promote human development thanks to their socio-economic impacts. Thus, decision-makers are led to continue the digital transformation initiated in 2009 while adopting a good IT governance approach which is the guarantee of the success of digital projects.

JEL Classification: M15, O38

Paper type: Empirical research