Impact of the digital transformation of the human resources function on the performance of public administration: The case of AREF Casablanca-Settat

Abstract

This study examines the impact of the digital transformation of the Human Resources Function (HRF) on organizational performance in the public sector, focusing on the case of the Regional Academy of Education and Training (AREF) of Casablanca-Settat. The main issue is to understand how the digitalization of the HRF influences the performance of public institutions and what are the levers and obstacles to this transformation.

To answer this question, we conducted a quantitative survey of 115 participants within the AREF. Data were collected using a structured questionnaire based on validated measurement scales and then analyzed using Excel and SPSS software. Statistical methods, including multiple regression, were used to test our hypotheses and assess the relationships between information system quality, information quality, tool usage, user satisfaction, and organizational performance. At the same time, a qualitative study was conducted through semi-structured interviews with the director of AREF, his deputy director, and the directors of the 16 provincial directorates.

The results indicate that the integration of digital technologies within the HRF significantly improves operational efficiency, strengthens the commitment of public officials, and contributes to a better quality of services offered to citizens. In addition, the "organizational FIT", i.e., the alignment between the technology adopted and the organizational structure, has proven to be a key factor in the success of the digital transformation. The consistency between the quality of the information system and that of the information has a positive influence on the use of the tool and user satisfaction.

In conclusion, the digital transformation of the FRH is an essential lever for modernizing the public administration and improving its overall performance. The study suggests that to succeed in this transformation, it is essential to foster organizational FIT, invest in the development of digital skills, and promote a culture of innovation. Policymakers and human resources professionals are encouraged to take a proactive approach to effectively integrate digital technologies into their organizations.

Keywords: Human Resources Management, Digitalization, Performance.

Classification JEL : M14, O35, Q56

Type of article : Empirical article