Motivation of hospital staff and quality of healthcare provision: The case of a provincial hospital

Abstract

This study examines the impact of various factors on the quality-of-care services, focusing on staff motivation, working conditions and remuneration. A conceptual model was developed to analyze these relationships.

The results show that working conditions play a significant positive role, underlining the importance of a favorable working environment. Remuneration was identified as a key factor, indicating its major influence on quality of care. The study thus underlines the importance of adequate remuneration in motivating staff and guaranteeing quality care.

However, an unexpected finding concerns continuing training, which could be explained by the fact that current training programs are not sufficiently adapted to the needs of the field or lack integration into daily practice. A more in-depth analysis of training programs and their implementation is needed to understand this paradoxical result.

The appraisal and promotion system showed a moderate positive effect, suggesting that fair appraisals and promotion opportunities can encourage staff to improve the quality of care. Finally, recognition at work, while important, was less influential than other factors such as remuneration and working conditions.

Keywords: Human Resources, quality of care services, motivation.

JEL Classification: I10, I18, M12, M54, J28.

Paper type: Empirical Research.