THE Quality of the management system of higher public institutions of learning with a special status in Cameroon

Abstract

What assessments do students have about the management system of their educational/ training institution? Based on the procedure of the norms of ISO 21001, an investigation was carried with the help of a questionnaire administered to one hundred and thirty two (132) students of a higher public institution of learning with a special status.

Following the principes of the descriptive statistic method and the likert scale, results obtained came from the three (03) domains below : 1) Based on the training offer, 97 % declared that the training disciplines (courses) met up wilth their expectation ; 2) On the technical domain, 27.3 % revealead that the amphitheatres context is good, 32.6% were of the opinion that the pratical work context is average ; 3) As for teachers 75 % opined that the teachers are up to the lasks or expectation.

It is however left for this institution to maintain concertations with stakeholders and to ameliorate the above-mentioned points in view of co-construction its services for a better integration of its products in the professionnal world.

Key-words : ISO 21001, Education/training, Higher public Instution of learning with a special status, Cameroon.

Classification JEL : M 1

Paper type : Empirical Research