The effect of the introduction of telework on the performance of Moroccan employees

Abstract

Abstract :

Since the spread of the COVID-19 health crisis, teleworking has become an alternative way of ensuring and maintaining the sustainability of organisations at both national and international level. Developments in technology and information systems, such as Big Data and artificial intelligence, have contributed to a revolution in the traditional work system. In particular, this revolution has made it possible to improve social relations and the performance of organisations through the adoption of teleworking.

In fact, the aim of our work is to study the effect of the generalisation of telework on the performance of organisations in the Moroccan context.

For this purpose, a review of the literature was used to define the concept of telework, to determine the tools used, to analyse hierarchical relations and to evaluate the productivity of teleworkers.

With this perspective, we realized a study by questionnaire with 200 Moroccan teleworkers, from which we noticed that the use of telework influences the performance and the intrinsic relations of the employees.

Finally, we found certain difficulties in collecting and analysing the data, and suggested ways of improving the situation.

Key-words: Telework, social and labour relations and performance.

JEL classification: M12, J24 et O15

Paper Type: Empirical Research